1. What age group is this watch for?
Our smartwatches are designed for children ages 4-12. Parents should assess whether their child is responsible enough to wear and care for the device.

2. Does the watch require a SIM card?
Yes, most of our models require a standard Nano SIM card with cellular data and calling capabilities. The watch uses this to make calls and share location. SIM card is sold separately.

3. How does the GPS tracking work?
The watch uses a combination of GPS, Wi-Fi, and cellular tower location to provide real-time tracking. Accuracy depends on network coverage and environmental conditions (buildings, weather, etc.).

4. Can the watch make calls?
Yes, parents can add up to [e.g., 10] trusted contacts. The child can call these contacts directly from the watch. The watch will reject calls from unknown numbers.

5. What is the battery life?
Battery life varies by usage, but typically lasts [e.g., 1-2 days] with normal use. Heavy use of GPS or calls will drain the battery faster.

6. Is the watch waterproof?
Most models are water-resistant (IP67 or IP68 rating), meaning they can withstand splashes, rain, and handwashing. We do not recommend swimming or showering with the watch.

7. Do I need a smartphone app?
Yes, parents need to download our free app (available for iOS and Android) to set up the watch, manage contacts, and view location history.

8. What is your return policy?
We accept returns within [e.g., 30 days] of delivery if the product is unused and in original packaging. Please see our full Return Policy for details.

9. How do I contact customer support?
You can reach us at:

Ma Feiya (Shenzhen) Cultural Media Co., Ltd.
Address：Unit 26B, Zifengxuan, Caitian Mingyuan, Gangxia Community, Futian Street, Futian District, Shenzhen, China
Tel：13870156131
Email：MFYSZ1@hotmail.com